We listen to you and what you need for your loved one.

Here's our process: 

Initial Introduction

Upon receiving your phone call, we listen to your needs, discuss services available and schedule a thorough needs assessment at your convenience.

Assessment

We schedule a thorough needs assessment in person or over the phone. This part of the process gives us vital information about the level of care and types of services needed. Working together with you, an Individualized Care Plan (ICP) is developed.

Caregiver Match

We then work to find the best possible match for your loved one. Based on the ICP, a companion is carefully selected to match your loved one's needs.

Quality Checks andCommunication

After a match is made and services begin, we stay in contact with you. This communication between you and the Tender Heart staff is the key to a wonderful partnership. Supervisory visits of the companions are made periodically to ensure the ICP is being followed. In addition, weekly activity reports are shared with you. Communication is the key to outstanding companion care.

The Caring Companion team approach is truly a commitment of many caring people working together to ensure the safety, the comfort and the happiness of your loved one.